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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily

May 13, 2026

5  out of  5
rating by Emily
"Andres Loaiza, Customer Service Representative, was extremely helpful with adding updates and changing my parent's car policy. Appreciate the help! Thanks!"
We responded:
"Thank you, Emily, for sharing your positive experience with Andres. It's great to hear that he was able to assist you effectively with your parent's car policy updates. Your feedback is truly appreciated, and we're glad to know you received the help you needed."
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Angel L. Irizarry

May 13, 2026

5  out of  5
rating by Angel L. Irizarry
"Samantha was great, very nice person, Tony you have a great team , thank you Samantha for explaining to me my policy"
We responded:
"Thank you, Angel, for sharing your positive experience. It's wonderful to hear that Samantha was able to assist you effectively and that you felt well-informed about your policy. We truly value having such a dedicated team, and your feedback means a lot to us."
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Sanaa Alaoui

May 13, 2026

5  out of  5
rating by Sanaa Alaoui
"Andres was extremely helpful and made the whole process smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and helped me find the best option for my needs. The customer service overall was excellent professional, welcoming, and very responsive. I truly appreciate the great experience and highly recommend this office!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tony Lopez’s Team. "
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Lida Cecilia López Molina

May 11, 2026

5  out of  5
rating by Lida Cecilia López Molina
"He utilizado con ellos el seguro de inquilino por casi dos an̈os y siempre estan dispuestos a escucharte y ayudarte, dan información clara y precisa. Leidy Velez ed una asesora muy amable y realiza un excelente servicio al cliente."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tony Lopez’s Team. "
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Moon Child

May 9, 2026

1  out of  5
rating by Moon Child
"Good morning, Today, unfortunately, I needed roadside assistance for a battery jump. I was up and on my way to work at 3 am. I never experienced this with State Farm before, but today, without reason, 2 roadside assistance provided to me canceled, and I had to miss work for being that it was already too late and was left stranded. Once again, I never really experienced this with State Farm before. I have been with you guys for years, referred by my parents. But today was a rude awakening that either I need to drop you, the company itself is in need of better customer serviceor the people you look to represent are in need of change. This was truly a lack in providing what used to be great service. It's very disappointing that quality and reliability have taken a major downfall because people dont feel the need to do their job. I provide a service to millions in Orlando for a company I have worked for 24 years. I take pride in what I do and gotten up early for 24 yrs not for any reason but because I know my help is needed to getting it done. Im committed to that quality of service. What happened to you guys? You let me down."
We responded:
"Hello Moon Child, since I don’t have your full name and profile information.Thank you for bringing this to our attention, and I’m very sorry to hear about your experience. Being stranded that early in the morning and missing work after two roadside requests were canceled would be extremely frustrating, especially when you’ve trusted State Farm for many years. While roadside assistance is coordinated through a third-party provider, we understand that reflects on the overall experience you expect from your policy and from our office. What you described is not the level of service we want our customers to receive. We truly appreciate your loyalty over the years and the honest feedback you shared. We would like the opportunity to look further into what occurred with the dispatch cancellations and see if there is any additional information or follow-up we can provide. Please feel free to contact our office directly, and again, I’m sorry for the inconvenience and disappointment this caused, and we appreciate you taking the time to share your experience. — Tony Lopez Agency"
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KELLY JOHANNA BARRANTES ANGARITA

May 8, 2026

5  out of  5
rating by KELLY JOHANNA BARRANTES ANGARITA
"La atención fue maravillosa, la comunicación es clara y efectiva y generó mucha confianza en mí para que no dudara en tomar los servicios de ustedes, agradezco mucho tu tiempo Leidy."
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que la atención y comunicación fueron de tu agrado y que te sientes confiada con nuestros servicios. Leidy estará encantada de saber que su dedicación fue apreciada. Agradecemos tu confianza en nosotros."
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Patricia Dingivan

May 8, 2026

5  out of  5
rating by Patricia Dingivan
"Tony Lopez has been my agent for more than 25 years. Their very professional, always there to help. Elissa was very perfessional, and answered all my questions. A loyal customer."
We responded:
"Patricia, thank you so much for your loyalty and trust over the past 20 years. We truly appreciate your kind words and are always here to help in any situation. - Tony. "
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Karren Umstead

May 6, 2026

5  out of  5
rating by Karren Umstead
"Each time I have called Sol to update, change or general questions, she has been knowledgeable and patient."
We responded:
"Thank you for sharing your positive experience with Sol. It's wonderful to hear that she has been knowledgeable and patient in assisting you with your insurance needs. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Steven Cardona Estrada

May 6, 2026

5  out of  5
rating by Steven Cardona Estrada
"Gabriel has been very helpful, helpful transition with my car insurance. Everything went nicely smooth. Very grateful."
We responded:
"Thank you, Steven, for sharing your experience with us. It's wonderful to hear that Gabriel was able to assist you effectively with your car insurance transition. We're glad everything went smoothly and appreciate your kind words. Your feedback means a lot to us."
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Debbie Gambini

May 4, 2026

5  out of  5
rating by Debbie Gambini
"This State Farm agency office is fantastic, professional and willing to answer all questions asked. “Gabe Canizares” is an exceptional agent, polite, kind, and patient. I would highly recommend anyone in need of Car insurance or renters insurance or both to reach out to this location! Thank you for all you did for me."
We responded:
"Thank you, Debbie, for sharing your positive experience with our office. We're delighted to hear that Gabe provided you with exceptional service and that all your questions were answered. Your recommendation means a lot to us, and we're grateful for your trust in handling your insurance needs. If there's anything else we can assist you with, please let us know."
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Terra Herron

May 1, 2026

5  out of  5
rating by Terra Herron
"Andres was incredibly responsive and helpful. He clearly takes pride in his work and got my documents to me immediately! Can’t beat that."
We responded:
"Thank you for your kind review of State Farm Agent Tony Lopez’s Team. We appreciate it!"
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Anh Nguyen

April 30, 2026

5  out of  5
rating by Anh Nguyen
"Andres Loaiza, he was incredibly efficient and always quick to get back to me! On top of that, he was friendly, patient, and really took the time to understand my needs. I really appreciate the level of service he provided and would definitely recommend him to others."
We responded:
"Thank you, Anh, for sharing your positive experience with Andres. It's wonderful to hear that he was efficient, responsive, and attentive to your needs. Your recommendation means a lot to us, and we're glad to have provided you with the service you deserve. We look forward to continuing to meet your insurance needs."
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Troy Adams

April 30, 2026

5  out of  5
rating by Troy Adams
"Sol Mendoza provided amazing service"
We responded:
"Thank you, Troy, for sharing your positive experience with Sol Mendoza. It's wonderful to hear that you received amazing service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Juan Bermejo

April 29, 2026

5  out of  5
rating by Juan Bermejo
"Me trataron muy bien. Estoy muy agradecido de todos uds"
We responded:
"Thank you for the fantastic review, Juan! We are always here to help with your insurance needs here in Orlando . "
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Argelia Broadbelt

April 29, 2026

5  out of  5
rating by Argelia Broadbelt
"Exceptional service provided by Leidy."
We responded:
"Thank you for the amazing review, Argelia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Nelson Rivera

April 29, 2026

5  out of  5
rating by Nelson Rivera
"Tuve el placer de recibir asistencia de Leidy Vélez Zapata y puedo decir con total confianza que es una profesional excepcional. Desde el primer momento demostró un alto nivel de conocimiento en seguros, explicando cada detalle de manera clara y paciente. Su atención al cliente es sobresaliente: siempre amable, respetuosa y dispuesta a ayudar. Se tomó el tiempo necesario para entender mis necesidades y ofrecerme las mejores opciones disponibles, lo cual me dio mucha confianza en el proceso. Además, su rapidez para responder y su compromiso con brindar un servicio de calidad realmente marcan la diferencia. Es evidente que se preocupa genuinamente por sus clientes. Definitivamente recomiendo a Leidy Vélez Zapata a cualquier persona que busque orientación confiable y profesional en seguros con State Farm."
We responded:
"Gracias por compartir tu experiencia con nosotros. Nos alegra saber que Leidy Vélez Zapata ha superado tus expectativas con su conocimiento y dedicación. Nos enorgullece contar con profesionales como ella en nuestro equipo, comprometidos a brindar un servicio de calidad y atención personalizada. Apreciamos tu recomendación y esperamos seguir siendo tu elección confiable para tus necesidades de seguros."
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Gabi P

April 28, 2026

5  out of  5
rating by Gabi P
"I’m amazed by the great service I had . Andres is an outstanding person! Friendly, polite, ready to answer all my questions , helpful … I’m all compliments!. Do not hesitate in doing business with them you are in good hands and that’s why I am a customer for so long. Thanks a lot Andres."
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Andres provided you with such exceptional service. Your kind words about his friendliness and helpfulness mean a lot to us. We're grateful for your continued trust and support."
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Maria Orta

April 28, 2026

5  out of  5
rating by Maria Orta
"Hilary and Elissa are the best out of all the rest!!!"
We responded:
"Maria, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tony Lopez’s Team!"
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William Carchipulla

April 25, 2026

5  out of  5
rating by William Carchipulla
"Sol Mendoza, Exelente servicio."
We responded:
"William, thank you for your wonderful review of State Farm Agent Tony Lopez’s Team!"
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Ayoub Topaypi

April 24, 2026

5  out of  5
rating by Ayoub Topaypi
"Samantha have a amazing customer service"
We responded:
"Thank you, Ayoub, for sharing your positive experience. It's wonderful to hear that Samantha provided you with amazing customer service. We truly appreciate your feedback and are glad to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to serve you."
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Andres Santana

April 23, 2026

5  out of  5
rating by Andres Santana
"Andres Loaiza Es un excelente agente muy atento y dispuesto a ayudar 100% recomendado muchas gracias Andres"
We responded:
"Muchas gracias por compartir tu experiencia positiva con nosotros. Nos alegra saber que Andres Loaiza ha brindado un servicio atento y útil. Apreciamos tu recomendación y estamos aquí para ayudarte siempre que lo necesites."
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Urmila Bassoo

April 21, 2026

5  out of  5
rating by Urmila Bassoo
"Great service Beyond excellent ,took time to explain everything very clear and helped me with all questions and gave me the best price. I highly recommend statefarm,thank you Gabriel Canizares and Hilary De LA Nuez"
We responded:
"Thank you for sharing your wonderful feedback. It's fantastic to hear that Gabriel Canizares and Hilary De LA Nuez were able to provide you with clear explanations and assist with all your questions. We appreciate your recommendation and are delighted to know you received the best service and pricing. Your satisfaction is our priority, and we look forward to continuing to serve your insurance needs."
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NINI JOHANA MORALES ROCHA

April 20, 2026

5  out of  5
rating by NINI JOHANA MORALES ROCHA
"Excelente la atención de Leidy, sabe hacer perfectamente su trabajo me sentí muy cómoda la recomiendo."
We responded:
"Gracias por compartir tu experiencia con nosotros. Nos alegra saber que Leidy te brindó una atención excelente y que te sentiste cómoda. Tu recomendación es muy valiosa para nosotros."
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Carmen R Escalera Garcia

April 17, 2026

5  out of  5
rating by Carmen R Escalera Garcia
"Cuando llame a State Farm me contestó Lady, Ella es muy amable me ayudó en todo el proceso, tiene mucha experiencia Lady te explica todo ,contesta todas tus preguntas o dudas con mucha paciencia y dedicación estoy muy contenta de haber trabajado con ella. Gracias Lady por tu ayuda"
We responded:
"Thank you for your kind words and for recognizing our experience and support throughout the entire process. - Tony Gracias por sus amables palabras y por reconocer nuestra experiencia y apoyo durante todo el proceso. -Tony"
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David Vargas

April 16, 2026

5  out of  5
rating by David Vargas
"Leidy Velez,una agente de seguro, única,sincera, disponible,gran vocación de servicio."
We responded:
"Gracias, David, por compartir tu experiencia con nosotros. Nos alegra saber que Leidy Velez ha brindado un servicio excepcional y ha cumplido con tus expectativas. Valoramos mucho tus comentarios y nos motiva a seguir ofreciendo el mejor servicio posible."